River Point Behavioral Health is committed to providing the highest level of quality care to our patients. The Joint Commission’s gold seal of approval is a clear sign that we have demonstrated compliance to the most stringent standards of performance and take pride in our performance.

The Joint Commission standards deal with organization quality, safety-of-care issues and the safety of the environment in which care is provided. If you have concerns about your care, we would like to hear from you. You may contact us directly at 904-724-9202.

If you do not feel that your concerns have been addressed adequately, you may contact The Joint Commission online at www.jointcommission.org and use the “Report a Patient Safety Event” link in the “Action Center” of the homepage of their site, by mail at: Division of Accreditation Operations, Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, or by fax at: 630-792-5636.

We cannot offer diagnosis, counseling or recommendations online, but assessment and referral specialists are available 24/7 at 904-724-9202. If you are experiencing an emergency, please dial 911 or go to the nearest emergency room.

Please use our contact form to reach us by email.